Spaceman Warranty Labor and Allowances

Spaceman Warranty Labor and Allowances


Documentation : :  Warranty Labor and Refrigerant Allowances

Note: The below information is strictly guideline used for authorizing warranty work.  We understand every situation is unique and extenuating circumstances may require additional time for some repairs.  If you believe a repair falls outside of the below guidelines, please contact Spaceman USA technical service for authorization prior to conducting the service in order to ensure timely processing of service work.

Authorized Allowances
  1. Travel: Spaceman covers a maximum of 90 minutes travel time per service event.  Mileage is not covered in addition to travel time unless pre-authorized.
  2. Overtime: Spaceman does not cover overtime charges under warranty.
  3. Troubleshooting: Spaceman covers a maximum of 1 hour of troubleshooting unless the technician is actively on the phone with a Spaceman Technical Support agent performing further troubleshooting steps
  4. Parts: Spaceman ships all warranty parts directly from our warehouse.  We do not reimburse for parts purchased via PartsTown under warranty.

Authorized Warranty Labor Allowances

Common Repair Item

Authorized Time

Replace Control Board or Power Board

1 hour

Replace Temperature Probe or Thermostat

1 hour

Replace Minor Electrical Component (Contactor, relay, start components, switches, solenoid coil, transformer, start or run capacitor, etc.)

1 hour

Replace Belt w/ Alignment (Main, Hopper Agitator, or Air Pump)

1 hour

Replace Hopper Agitator Motor

1 hour

Replace Main Drive Motor w/ belt alignment

1 hour

Replace Air Pump Motor

1 hour

Replace Air Pump Clutch

1.5 hours

Replace Fan Motor (except Model SM-6490)

1 hour

Replace Fan Motor (Model SM-6490 only)

2 hours

Replace Inverter

1 hour

Replace Pulleys w/ Alignment

1 hour

Replace Panels, Panel Hardware

1 hour

Replace Frozen Beverage Viscosity Controls

1 hour

Replace Dispensing Lever, Paddles, Springs

1 hour

Replace Gear Box (Frozen Beverage, Gravity-Fed Soft Serve)

2 hours

Replace Gear Box (Air Pump)

2.5 hours

Replace Rear Shell Bearing

2 hours

Replace Solenoid Valve Body

2 hours

Replace Compressor

3-8 hours*

Repair Refrigeration Leak

3-8 hours*

Replace Condenser

3-8 hours*

Replace TXValve

3-4 hours*

Replace Capillary Tube

3-4 hours*

Replace Hopper Assembly

8+ hours*

Replace Cylinder Assembly

8+ hours*
* Spaceman USA will quote repair or replacement and authorize time based on each situation .
**  Please contact Spaceman USA for authorized time for repair items not listed above.

Authorized Warranty Refrigeration Allowances

Spaceman machines may use R404A, R134A, R448A, or R450A refrigerants.  Some models may have multiple refrigeration systems and use more than one refrigerant.  Please refer to the nameplate on the rear or side of the machine for the correct refrigerant and refrigeration charge required for each machine.

Special Note: Spaceman provides a refrigeration charge chart for all models upon request by an Authorized Service Agent.

Spaceman covers up to 120% of the specified refrigeration charge weight listed on the nameplate for each machine.  For example, if a name plate has a required charge weight of 23.5 oz of R404A, Spaceman will cover up to 28.2 oz of R404A under Warranty.


Non-Authorized Services

Below is a list of items that are not covered by Spaceman under our limited warranty agreement.  Any time or charges for these items need to be charged directly to the customer.

  1. Travel time exceeding 90 minutes
  2. Issues caused by operator error such as:
    1. Improper cleaning, improper cleaning intervals
    2. Inadequate lubrication
    3. Not replacing wearable parts on appropriate schedule
    4. Running machine in low-mix
    5. Running product with insufficient Brix Level
    6. Running improper mix for the equipment
    7. Exceeding machine dispensing size or maximum output capacity (see Size Guide - Soft Serve Machines or Size Guide - Frozen Beverage Machines)
  3. Issues with machines that have less than 6” of clearance on all sides of the machine (Machines with air chutes require 6” clearance only on sides with an air inlet, and 12” clearance above the air chute exhaust)
  4. Time to move machine due to lack of access within location
  5. Calibrating temperature probes or thermostats
  6. Adjusting viscosity or replacing viscosity springs on frozen beverage models
  7. Cleaning condensers or inside of equipment
  8. Wearable parts that have failed due to wear and tear rather than manufacturing defect (such as belts, gear boxes, rear shell bearings, drive shafts, etc.)









    • Related Articles

    • Spaceman USA - L1 Standard Service Process

      Introduction This guide outlines the process for servicing your Spaceman equipment. Service Process – Machine Issues Troubleshooting, all machines Send an e-mail to success@spacemanusa.com or call our support line, be prepared to provide: Business ...

    • Spaceman Gearboxes

      Parts and Accessories :: Spaceman Gearboxes Spaceman soft serve and frozen beverage machines use a belt-drive system where a motor is connected via a belt and pulleys to a gearbox that turns the auger in the freezing cylinder to agitate the product. ...

    • Spaceman Control Boards

      Parts and Accessories :: Spaceman Control Boards Spaceman soft serve and frozen beverage machines use either a digital or analog control board to operate the machine. Several machines utilize the same control board, and control boards have been ...

    • Operator Manuals - Frozen Beverage Machines

      Operator Manuals :: Frozen Beverage Machines Standard Operator Manual Applies to: All Frozen Beverage Models with a -C in the model name In 2020, Spaceman moved to a single manual for all frozen beverage models.  Most Spaceman models share similar ...

    • Operator Manuals - Soft Serve Machines

      Operator Manuals :: Soft Serve Machines Standard Operator Manual Applies to: All Soft Serve Models with a -C in the model name In 2020, Spaceman moved to a single manual for all soft serve models, both gravity and air pump.  Most Spaceman models ...