Documentation :: Warranty Estimated Labor Guidelines

1. Travel: Spaceman covers a maximum of 90 minutes travel time per service event.  Mileage is not covered in addition to travel time unless pre-authorized.
   
2. Overtime: Spaceman must provide prior approval in writing for any overtime charges under warranty.
   
3. Troubleshooting: Spaceman covers a maximum of 1 hour of troubleshooting unless the technician is actively on the phone with a Spaceman Technical Support agent performing further troubleshooting steps

Authorized Warranty Estimated Labor Guidelines

Common Repair Item	Authorized Time
Replace Control Board or Power Board		1 hour
Replace Temperature Probe or Thermostat		1 hour
Replace Minor Electrical Component (Contactor, relay, start components, switches, solenoid coil, transformer, start or run capacitor, etc.)		1 hour
Replace Belt w/ Alignment (Main, Hopper Agitator, or Air Pump)		1 hour
Replace Hopper Agitator Motor		1 hour
Replace Main Drive Motor w/ belt alignment		1 hour
Replace Air Pump Motor		1 hour
Replace Air Pump Clutch		1.5 hours
Replace Fan Motor (except Model SM-6490)		1 hour
Replace Fan Motor (Model SM-6490 only)		2 hours
Replace Inverter		1 hour
Replace Pulleys w/ Alignment		1 hour
Replace Panels, Panel Hardware		1 hour
Replace Frozen Beverage Viscosity Controls		1 hour
Replace Dispensing Lever, Paddles, Springs		1 hour
Replace Gear Box (Frozen Beverage, Gravity-Fed Soft Serve)		2 hours
Replace Gear Box (Air Pump)		2.5 hours
Replace Rear Shell Bearing		2 hours
Replace Solenoid Valve Body		2 hours
Replace Compressor		3-8 hours*
Repair Refrigeration Leak		3-8 hours*
Replace Condenser		3-8 hours*
Replace TXValve		3-4 hours*
Replace Capillary Tube		3-4 hours*
Replace Hopper Assembly		8+ hours*
Replace Cylinder Assembly		8+ hours*

Authorized Warranty Refrigeration Labor Guidelines

Spaceman machines may use R404A, R134A, R448A, or R450A refrigerants.  Some models may have multiple refrigeration systems and use more than one refrigerant.  Please refer to the nameplate on the rear or side of the machine for the correct refrigerant and refrigeration charge required for each machine.

Spaceman covers up to 120% of the specified refrigeration charge weight listed on the nameplate for each machine.  For example, if a name plate has a required charge weight of 23.5 oz of R404A, Spaceman will cover up to 28.2 oz of R404A under Warranty.

Non-Warranty Services

Below is a list of items that are not covered by Spaceman under our limited warranty agreement.  Any time or charges for these items need to be charged directly to the customer.

1. Travel time exceeding 90 minutes
   
2. Issues caused by operator error such as:
   
1. Improper cleaning, improper cleaning intervals
   
2. Inadequate lubrication
   
3. Not replacing wearable parts on appropriate schedule
   
4. Running machine in low-mix
   
5. Running product with insufficient Brix Level
   
6. Running improper mix for the equipment
   
7. Exceeding machine dispensing size or maximum output capacity (see Specification Sheet for each model)
   
3. Issues with machines that have less than 6” of clearance on all sides of the machine (Machines with air chutes require 6” clearance only on sides with an air inlet, and 12” clearance above the air chute exhaust)
   
4. Time to move machine due to lack of access within location
   
5. Calibrating temperature probes or thermostats
   
6. Adjusting viscosity or replacing viscosity springs on frozen beverage models
   
7. Cleaning condensers or inside of equipment
   
8. Wearable parts that have failed due to wear and tear rather than manufacturing defect (such as belts, gear boxes, rear shell bearings, drive shafts, etc.)